Project

General

Profile

Bug #371

I was asked to supply these files by a member of staff after an issue with my installer being stuck at 99%

Added by Backer nanook over 3 years ago. Updated over 3 years ago.

Status:
Acknowledged
Priority:
Normal
Steam or Launcher:
Launcher

Description

I was asked to supply these files by a member of staff after an issue with my installer being stuck at 99%

KCD_Beta_Access_20160528112110.log Magnifier (16.9 KB) Backer nanook, 06/03/2016 01:51 PM

KCD_Beta_Access_20160528112110_000_KCD.log Magnifier (313 KB) Backer nanook, 06/03/2016 01:51 PM

KCD_Beta_Access_20160528112110_001_GameLauncherRemoval.log Magnifier (85.2 KB) Backer nanook, 06/03/2016 01:51 PM

GameLauncher_20160528_112034_4449959.log Magnifier (1.64 KB) Backer nanook, 06/06/2016 03:45 AM

GameLauncher_20160528_131946_4865296.log Magnifier (1.65 KB) Backer nanook, 06/06/2016 03:45 AM

GameLauncher_20160603_120535_7403561.log Magnifier (1.64 KB) Backer nanook, 06/06/2016 03:45 AM

GameLauncher_20160603_120550_3723941.log Magnifier (557 Bytes) Backer nanook, 06/06/2016 03:45 AM

GameLauncher_20160603_120550_7764321.log Magnifier (813 Bytes) Backer nanook, 06/06/2016 03:45 AM

GameLauncher_20160603_122548_3573308.log Magnifier (701 Bytes) Backer nanook, 06/06/2016 03:45 AM

GameLauncher_20160604_013246_4543983.log Magnifier (701 Bytes) Backer nanook, 06/06/2016 03:45 AM

GameLauncher_20160606_012921_8277558.log Magnifier (701 Bytes) Backer nanook, 06/06/2016 03:45 AM

History

#1 Updated by Tomáš Grünwald over 3 years ago

  • Status changed from New to Investigating
  • Assignee set to Miroslav Louma

#3 Updated by Miroslav Louma over 3 years ago

Thank you for the log files. What does the "my installer being stuck at 99%" mean? There are other people reporting that they get an error, when installation reaches 99%, so we need to differentiate symptoms of the issue.

The installation log files, you have uploaded, indicate that the game was successfully installed. In order for us to get a better idea what went wrong, we need launcher log files.

The launcher log files are created in system temporary directory (accessible via putting %TEMP% in File Explorer address bar), within subdirectory called GameLauncher. These files are not readable in text editor, so it's pointless to try doing so.

#4 Updated by Backer nanook over 3 years ago

Miroslav Louma wrote:

Thank you for the log files. What does the "my installer being stuck at 99%" mean? There are other people reporting that they get an error, when installation reaches 99%, so we need to differentiate symptoms of the issue.

The installation log files, you have uploaded, indicate that the game was successfully installed. In order for us to get a better idea what went wrong, we need launcher log files.

The launcher log files are created in system temporary directory (accessible via putting %TEMP% in File Explorer address bar), within subdirectory called GameLauncher. These files are not readable in text editor, so it's pointless to try doing so.

Sorry for the slow reply.

I simply meant when I was installing the game for the first time the bar reached 99% then just stayed there. After I closed it and re-launched the installer the game was already fully installed, so I think it was just an issue of the box not disappearing once the game had installed.

Anyway I think I've found the files you are looking for, I'm not sure which is relevant so I've attached them all.

#5 Updated by Miroslav Louma over 3 years ago

  • Status changed from Investigating to Acknowledged

Thank you for the log files. Unfortunately, they did not prove as useful as we had anticipated. We were not able to determine, why the launcher "froze" at 99%, despite installation being complete about 13 minutes after it had started.

As for your problem, the game is successfully installed, the launcher is however not. You can run the game by starting launcher manually from installation path (C:\Program Files (x86)\Warhorse Studios\KCD_Beta\ is the default installation path).

Even though the game works for you, to get future updates for the launcher properly, you should reinstall the game.

Also available in: Atom PDF