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Bug #652

Still can't start game

Added by Backer stevey1112 over 1 year ago. Updated over 1 year ago.

Status:
Investigating
Priority:
Normal
Assignee:
-
Steam or Launcher:
Launcher

Description

I have tried disabling the sound card but still get black window.Can you tell me what sound drivers I should have installed.
I have sent more pictures of issue.

Screen 1.png (381 KB) Backer stevey1112, 04/21/2017 03:10 AM

Screen 2.jpg (99.4 KB) Backer stevey1112, 04/21/2017 03:10 AM

Screen 3.jpg (65.2 KB) Backer stevey1112, 04/21/2017 03:11 AM

KCD Build(1) 25 Apr 17 (21 57 48).log Magnifier (3.38 KB) Backer stevey1112, 05/01/2017 01:33 PM

KCD Build(1) 20 Apr 17 (20 04 45).log Magnifier (3.37 KB) Backer stevey1112, 05/01/2017 01:33 PM

History

#1 Updated by ProkyBrambora (QA Team) over 1 year ago

Hi,
Sorry for the late answer, though there is no need to create new ticket every you write here, so I'll close the other one #648

As for the solution, I will ask our sound gods and maybe we will come up with something.

#2 Updated by ProkyBrambora (QA Team) over 1 year ago

  • Status changed from New to Investigating

So, I have consulted with our sound guys (their names be praised) and they suggested (in their benevolence) that you open system.cfg (or user.cfg) in the game directory and find there this line:
s_AudioSystemImplementationName =

And after the "=" write anything.
So for example

s_AudioSystemImplementationName = NoAudio

Then try starting the game again.

Then try

#3 Updated by ProkyBrambora (QA Team) over 1 year ago

Also, while you are at it, can you sand us anything you find in your game directory that has suffix ".log"

There should be at least one file called "kcd.log".

#4 Updated by Backer stevey1112 over 1 year ago

Hello again,

I am not sure if you got my email but here is the log file you asked for.
Please keep working on a solution as I don't even have an introduction just a black window!

#5 Updated by ProkyBrambora (QA Team) over 1 year ago

Well, as I feared there is not much help to be learned from the logs. (are you sure you dont have "kcd.log" file?)

Anyway, i thought that you got the introduction video. If not that changes things.
In case that you get black screen and only black screen then the reason could be graphic card. But seeing that you have GTX980 and latest drivers, it makes things trickier.
So I'd suggest you try one of the older graphic drivers: http://www.geforce.com/drivers/beta-legacy

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