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Bug #648

Game won't launch

Added by Backer stevey1112 almost 2 years ago. Updated almost 2 years ago.

Status:
Acknowledged
Priority:
Normal
Assignee:
-
Steam or Launcher:
Launcher

Description

Hello there,
I bought the game on Monday and downloaded the launcher and the beta is installed.When I click on the launcher a window opens up with the logo and after a second a yellow arrow but then a black window opens up and freezes so I have to Ctrl-Alt-Delete to close it.I have all my drivers updated and tried the disabling sound drivers fix but it didn't help. I think it is a launcher issue and would like a Steam key to verify the game if possible.

DxDiag.txt Magnifier (26.3 KB) Backer stevey1112, 04/19/2017 03:35 PM

History

#1 Updated by ProkyBrambora (QA Team) almost 2 years ago

  • Status changed from New to Investigating

Hi,
We have discussed it on the forum (i am the same guy). So I fear I have nothing more to add.
I am quite sure its the sound driver problem.

Unfortunately I don't have much experience with sound drivers too. I'd suggest you try installing some Realtek sound drivers and get more experimental.
I cannot offer specifics though.

#2 Updated by ProkyBrambora (QA Team) almost 2 years ago

  • Status changed from Investigating to Acknowledged

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