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Bug #587

App crash on startup

Added by Backer a55a55in71 almost 3 years ago. Updated almost 3 years ago.

Status:
Investigating
Priority:
Normal
Assignee:
-
Steam or Launcher:
Launcher

Description

On loading KCD on Windows 10, I quite often get an App Crash error. Please find attached the AppCrash log file as mentioned in the Event Viewer message:

Fault bucket 120482925164, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: KingdomCome.exe
P2: 3.8.5.1
P3: 573373d2
P4: MSVCR120.dll
P5: 12.0.21005.1
P6: 524f83ff
P7: c0000005
P8: 000000000003c4ec
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6861.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_KingdomCome.exe_53c8166e5d811633a7c46a5de2c9ec4d74666e5_193890b8_60d67d60

Analysis symbol:
Rechecking for solution: 0
Report ID: c14c0f7b-aad2-49a7-95eb-3e6f29905b16
Report Status: 0
Hashed bucket: d670da3b46b14a281993d6ece7753177

Faulting application name: KingdomCome.exe, version: 3.8.5.1, time stamp: 0x573373d2
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000005
Fault offset: 0x000000000003c4ec
Faulting process ID: 0x29d0
Faulting application start time: 0x01d262c0bff707de
Faulting application path: D:\Games\Warhouse Studios\Bin\Win64\KingdomCome.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report ID: c14c0f7b-aad2-49a7-95eb-3e6f29905b16
Faulting package full name:
Faulting package-relative application ID:

Report.wer (19.3 KB) Backer a55a55in71, 12/30/2016 05:27 PM

kcd.log Magnifier (4.32 KB) Backer a55a55in71, 01/03/2017 08:49 PM

DxDiag.txt Magnifier (85.4 KB) Backer a55a55in71, 01/06/2017 09:10 PM

History

#1 Updated by ProkyBrambora (QA Team) almost 3 years ago

  • Status changed from New to Investigating

Hi,
There should also be a file "kcd.log" in your root directory of the game.
Can you also attach this file?

Often, crashes are caused by older graphic drivers or not updated windows.

Thanks

#2 Updated by Backer a55a55in71 almost 3 years ago

ProkyBrambora (QA Team) wrote:

Hi,
There should also be a file "kcd.log" in your root directory of the game.
Can you also attach this file?

Often, crashes are caused by older graphic drivers or not updated windows.

Thanks

Please find attached kcd.log as requested. I believe graphics drivers and windows OS are both up-to-date

Hope this helps
Thanks

#3 Updated by ProkyBrambora (QA Team) almost 3 years ago

I am sorry, I completely forgot.
Could you send also DxDiag for hrdware specification?

Thanks

#4 Updated by Backer a55a55in71 almost 3 years ago

ProkyBrambora (QA Team) wrote:

I am sorry, I completely forgot.
Could you send also DxDiag for hrdware specification?

Thanks

attached :)

hope this helps

#5 Updated by ProkyBrambora (QA Team) almost 3 years ago

Thank you, I have related this issue to our programming department.

#6 Updated by Backer a55a55in71 almost 3 years ago

ProkyBrambora (QA Team) wrote:

Thank you, I have related this issue to our programming department.

Thank you. If there's anything else I can do to help just let me know.

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