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Bug #574

"This account already exists" - solutions doesnt work

Added by Backer kuzyn over 2 years ago. Updated over 2 years ago.

Status:
Resolved
Priority:
Normal
Steam or Launcher:
Launcher

Description

Hey!
I installed KCD few months ago, but it was running really bad so I removed it. Few days ago I decided to give it another try. I saw that some files are still on my computer but I can't unintall them because "This account already exists". Okay. Next step was to download new launcher and run it. At 85% of download it stops and says "This account already exists".

I followed this:
[[https://support.kingdomcomerpg.com/issues/369#note-5]]
but during uninstall process it says the same "This account already exists".

If by any chance this workaround will not help you, that command above should create a log file (C:\kcd_uninstall.log). You should upload it here, along with installation log from the subsequent installation (if you manage to get there).
I uploaded the uninstall log, I dont any log connected with installation.

kcd_uninstall.log Magnifier (191 KB) Backer kuzyn, 12/19/2016 02:37 PM

History

#1 Updated by ProkyBrambora (QA Team) over 2 years ago

  • Assignee set to Miroslav Louma

#2 Updated by Backer arkasus over 2 years ago

I got the same Problem. I cant reinstall the game nor do i find the files that must be on the PC. The only options at the moment is maybe to format the whole pc but i dont want to do it right now. A solution would be really nice, because i really want to test the game again.

#3 Updated by ProkyBrambora (QA Team) over 2 years ago

  • Status changed from New to Investigating

Hi,
Look at this solution #369

It should help you.

#4 Updated by Backer kuzyn over 2 years ago

ProkyBrambora (QA Team) wrote:

Hi,
Look at this solution #369

It should help you.

Man, really? I wrote in the first post that solution from the link (#369) doesn't work, that's why I'm posting the uninstall.log.

#5 Updated by ProkyBrambora (QA Team) over 2 years ago

  • Assignee changed from Miroslav Louma to ProkyBrambora (QA Team)

Oh ,sorry.
I got mixed up in things here and didn't read through the OP properly, sorry.

I will have a look what else can be done.

#6 Updated by Backer kuzyn over 2 years ago

Any news? Still not working.

#7 Updated by Christian Piontek over 2 years ago

  • Status changed from Investigating to Resolved

I send you a mail, please check your mailbox :)

The problem should be solved now.

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