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Support #553

[uthret] Game deactivated itself?

Added by Christian Piontek over 2 years ago. Updated over 2 years ago.

Status:
Investigating
Priority:
Normal

Description

User uthret does have the problem that he get a message right now if he wants to start the game:
"The is not activated yet, please enter your credentials"
If he tries to do this he get another message:
"An error occured while checking the credentials.
A target of invocation made an exceptional error."
It worked before. User uses Launcher.

History

#1 Updated by Miroslav Louma over 2 years ago

  • Status changed from New to Investigating

The game cannot deactivate itself. The only way the game can get "deactivated" is through external means.

As for the error message, we need to have a look at the launcher log file (system temporary directory, GameLauncher subdirectory)

https://support.kingdomcomerpg.com/issues/371#note-3

The log file should contain information about underlying error (which was not shown in error message displayed to the user).

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