Project

General

Profile

Bug #552

Issie with the launcher

Added by ProkyBrambora (QA Team) over 2 years ago. Updated over 2 years ago.

Status:
Investigating
Priority:
Normal
Steam or Launcher:
Launcher

Description

https://forum.kingdomcomerpg.com/t/game-wont-install-failed-to-start-installation-subsystem/

"Just purchased the game today, Oct. 19th 2016, and I am getting an error while trying to install the game. I would like some help with this issue, please."

Failure Snip.JPG (51.2 KB) ProkyBrambora (QA Team), 10/20/2016 10:47 AM

History

#1 Updated by Backer sanjinn over 2 years ago

I wanted to add that I uses Windows 10 64bit, I have 8gb of RAM and a Intel i7 Quad Core CPU and a GeForce GTX 760. I have looked for a folder for the game to provide some logs but it does not seem to even get to the point of folder creation before I get that error.

I would be happy to try the install on Steam if you want to get me a code I can enter and try it that way.

#2 Updated by Miroslav Louma over 2 years ago

  • Status changed from New to Investigating
  • Steam or Launcher set to Launcher

This error message is shown, when there is an issue with starting the installation subsystem. This usually happens, when something is interfering with proper execution of the launcher (such as antivirus software).

In order for us to get more information, what might be causing this problem for you, you should upload launcher log file. These files are created in system temporary directory (accessible via putting %TEMP% in File Explorer address bar), within subdirectory called GameLauncher. They are not readable in text editor, so it's pointless to try doing so.

Also available in: Atom PDF