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Support #537

Launcher Stuck at 0%

Added by Backer giant_axe about 3 years ago. Updated about 3 years ago.

Status:
Investigating
Priority:
Normal

Description

Hello, I am trying to download the game but my launcher is stuck at 0% "Installing game,please wait". Here is my log file.

GameLauncher_20161006_231700_1945695.log Magnifier (1.29 KB) Backer giant_axe, 10/07/2016 07:45 AM

History

#1 Updated by ProkyBrambora (QA Team) about 3 years ago

  • Assignee set to Miroslav Louma

#2 Updated by Miroslav Louma about 3 years ago

  • Status changed from New to Investigating

Thank you for bringing this issue to our attention. The log file suggests, that something is interfering with the launcher just before the installation subsystem is about to start.

Generally we do not recommend this, but it might help temporarily disabling an antivirus software, because it is possible AV is the cause of this interference. This should however not happen, because the launcher executable is signed by us and the current version has been released for some time (so AVs should already know that this executable is not harmful).

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