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Support #534

Game was not working anymore!(black screen on main menu)

Added by Backer zealotius about 3 years ago. Updated about 3 years ago.

Status:
Investigating
Priority:
Normal
Assignee:
-

Description

Hello, i've buy a beta access client, installed on my computer, everything was working quite good, but since 3 months the game has stopped to work correctly, now when i launch the game i have sound bugs in the start cinematic and can't skip it, when i'm finally in the main menu i hear the music but screen stays black with the release notes upside "beta client" "working in process"....no way to escape, just have to close the program with task manager.

My question is : How a game who is working really good can stop to work like this ? And how to fix this ?

Here's my dxdiag. (i've uploaded all my graphics drivers and my graphic card is quite good for all new games)

DxDiag.txt Magnifier (33.3 KB) Backer zealotius, 09/30/2016 09:02 PM

History

#1 Updated by ProkyBrambora (QA Team) about 3 years ago

  • Status changed from New to Investigating

Hello,

how to fix this ?

Have you tried reinstalling the game?

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