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Support #524

Crash on start

Added by Backer effem about 3 years ago. Updated about 2 years ago.

Status:
Investigating
Priority:
Normal
Assignee:
-

Description

Since a few days I cannot start the game anymore. Always updated by steam. Then did a reinstall, but game will not start (Steam and direct). No change of video drivers or somethingelse.Edited the system.cfg with sys_WER = 2. No .dmp file. Installed the WDK10 driver kit from MS. No .dmp file. Any tipps welcome.

Unbenannt1.JPG - crash window (57.9 KB) Backer effem, 09/17/2016 10:25 AM

Unbenannt2.JPG - game folder (35.7 KB) Backer effem, 09/17/2016 10:27 AM

pc.JPG - PC specs (28.1 KB) Backer effem, 09/17/2016 10:31 AM

Unbenannt.JPG (49.6 KB) Backer effem, 10/04/2016 10:12 AM

GameOverlayRenderer.log Magnifier (2.96 KB) Backer effem, 09/20/2017 03:47 PM

History

#1 Updated by Backer urquhart about 3 years ago

Hello,

Please check your Folder/File Security settings. The Program must have wirte access to the folder to create KCD.log and some files in "c:\Program Files (x86)\Steam\steamapps\common\Kingdom Come Deliverance\user_kingdomcome\"

#2 Updated by Backer urquhart about 3 years ago

In your case: "g:\SteamLibrary\steamapps\common\Kingdom Come Deliverance"

#3 Updated by Backer effem about 3 years ago

Hi, ty but didn´t work.
There is even no folder \user_kingdomcome\ or anything like a .log file created.
Other Steam games run normally.

Have no clue what to do.

#4 Updated by ProkyBrambora (QA Team) about 3 years ago

Hello there,
Have a look in your game folder, I think the log might be there.

.dmp file is created only when the game crashes, so if you cannot start the game at all, it wont be there.

#5 Updated by Backer effem about 3 years ago

Hi, there is no KCD.log on my computer.
Searched all drives. ;(

#6 Updated by Backer urquhart about 3 years ago

Do you have any Firewall/Antivirus Application running? Try disabling these...

#7 Updated by Backer effem about 3 years ago

Disabled my firewall nad my antivirus software.
Still same issue.

#8 Updated by Backer effem about 3 years ago

What can I do?
Should I give more info, e.g. dxdiag or other files?

#9 Updated by ProkyBrambora (QA Team) about 3 years ago

  • Status changed from New to Investigating

hi there again,
You can send us your DxDiag, but I fear we wont see much from that anyway.
Considering that is worked before it is really strange it does not now. Something must have happened.

Only thing I can recommend you is reinstallation of the game and then reinstallation of your windows.
The problem is that Beta is not as stable as we would like and to solve all of these kind of issues we would need to have a access to the PC it does not work on (which is obviously not possible here)

#10 Updated by Backer effem about 3 years ago

Thank you for your answer and that you get on my issue again.

I have reinstalled the game with steam three times now without success.
A reinstall of my windows is to much effort for me cause all other games/progs run fine though.

I took a look at windows problems listing.

First time of my issue was on 08.09.2016 at 09:41. (see below)

The next windows update was on 09.09.
So logically I see no connection to windows.

When was the last beta update of KCD and can I roll back?

--------------------------------------------------
Quelle
KCD

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎08.‎09.‎2016 09:41

Status
Nicht berichtet

Beschreibung
Pfad der fehlerhaften Anwendung: G:\SteamLibrary\steamapps\common\Kingdom Come Deliverance\Bin\Win64\KingdomCome.exe

Problemsignatur
Problemereignisame: APPCRASH
Anwendungsname: KingdomCome.exe
Anwendungsversion: 3.8.5.1
Anwendungszeitstempel: 57337065
Fehlermodulname: KingdomCome.exe
Fehlermodulversion: 3.8.5.1
Fehlermodulzeitstempel: 57337065
Ausnahmecode: c0000005
Ausnahmeoffset: 0000000000001e14
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: baf6
Zusatzinformation 2: baf646d79e1db437b4fcf8e88d303314
Zusatzinformation 3: 5d3b
Zusatzinformation 4: 5d3b6ff2a3e2cb9deb9bc24826ac722c
----------------------------------------------------------------

#11 Updated by ProkyBrambora (QA Team) about 3 years ago

So logically

we dont use this word here :D

Have you tried starting the game in compatibility mode for win7?

#12 Updated by Backer effem about 3 years ago

OK..lol

Did a reinstall and started the game with win7 compatbility mode.

Get the attached message.

And after that the well known error message.

#13 Updated by ProkyBrambora (QA Team) about 3 years ago

oh, sorry... didnt notice you already have win7

You were saying that you updated all graphic drivers?
Can you try going to old ones?
Or trying beta drivers

#14 Updated by Backer effem about 3 years ago

Mhm...
just get my new GTX1070 installed last week.(Changed from R9 290)
So i am using the newest verified drivers.
Didn´t know which older nvidia drivers will work with KCD.

Will search the net.

#15 Updated by Backer effem over 2 years ago

Installed the beta again, after 7 month now, still the same issue.
Very very sad thing.

#16 Updated by ProkyBrambora (QA Team) over 2 years ago

Sorry to hear that.

I was quite helpless 7 months ago and i am still now.
You can still try to reinstall you windows though. But I cannot guarantee the result.
My guess would be that something changed in you PC in that few day period (some new software, change in registry etc) which causes the issue.

#17 Updated by Backer effem about 2 years ago

Hi, gave the install another try, but issue is still there. Found a text file in the steam folder. Perhaps it is a hint whats wrong???? Attached the file.

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