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Support #508

PC rebuild - installer not working

Added by Backer ritter_nz over 2 years ago. Updated over 2 years ago.

Status:
Resolved
Priority:
Normal

Description

After a PC rebuild and some hard drives transferred to new PC I attempted to run the game however would not run.
Removed all game files and downloaded installer again but now I continue get this error with the installer

Failed to launch game:
The system cannot find the file specified

Again use the installer to uninstall and get this error
Failed to start game uninstall process. Please contact support.

Please help.

error1.jpg (63.8 KB) Backer ritter_nz, 09/12/2016 07:05 AM

error2.jpg (86.1 KB) Backer ritter_nz, 09/12/2016 07:05 AM

History

#1 Updated by ProkyBrambora (QA Team) over 2 years ago

  • Assignee set to Miroslav Louma

#2 Updated by Miroslav Louma over 2 years ago

  • Status changed from New to Investigating

Unfortunately, this scenario is not supported by the launcher. You should have used Programs and Features dialog to uninstall the game using the official, supported way and then reinstall.

The only thing that you can do right now, is to use this workaround to remove remaining metadata in Windows registry. Beware, that this is an unsupported workaround, we cannot guarantee that it will work given the manual changes done to your system.

https://support.kingdomcomerpg.com/issues/463#note-3

#3 Updated by Backer ritter_nz over 2 years ago

Support ticked can be closed
Deleted registry keys as per issue #463 and is now working correct.

Thank you.

#4 Updated by Miroslav Louma over 2 years ago

  • Status changed from Investigating to Resolved

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