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Support #505

[timblegoorn] Launcher download fails

Added by Christian Piontek about 3 years ago. Updated about 3 years ago.

Status:
Investigating
Priority:
Normal

Description

From here:
http://forum.kingdomcomerpg.com/t/is-the-beta-on-steam-or-will-it-be-soon/29689

Whenever I try downloading with the beta launcher it keeps running into errors before it can barely get going causing the download to stop, error "An error has occurred while downloading the necessary installation files. Do you want to try again? And when I try again it downloads maybe 300kb and gives the same error. This essentially makes the open beta access pointless for me.

KCD_Beta_Access_20160906195239.log Magnifier (242 KB) Christian Piontek, 09/07/2016 11:45 AM

History

#1 Updated by Miroslav Louma about 3 years ago

  • Status changed from New to Investigating

We need the installation log, in order to determine what is going on. Look for these files:

c:\Users\%username%\AppData\Local\Temp\KCD_Beta_Access_*.log

where %username% is your name of your Windows user and the star represents anything (mostly numbers, should look like this: KCD_Beta_Access_20160907103122.log).

You can use a shortcut: enter %temp% (it's case insensitive) in File Explorer address bar and it should take you directly to system temporary directory, where you would just look for those files.

#2 Updated by Christian Piontek about 3 years ago

The log is attached

#3 Updated by Miroslav Louma about 3 years ago

Unfortunately this log file is not helpful. It just shows that launcher was closed a few minutes after the download had started. We need a log file that was created, when that error was shown.

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