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Bug #504

Unknown Bundle Set Up Error: 0x2F19

Added by Backer adpass over 3 years ago. Updated over 3 years ago.

Status:
Investigating
Priority:
Normal
Steam or Launcher:
Launcher

Description

Just bought access to beta and cannot install on my PC. Before any progress and error msg pops up. "Unknown bundle set up error 0x2D19" Please advise.

screencapture.PNG (376 KB) Backer adpass, 09/06/2016 07:46 PM

History

#1 Updated by ProkyBrambora (QA Team) over 3 years ago

  • Assignee set to Miroslav Louma

#2 Updated by Miroslav Louma over 3 years ago

  • Status changed from New to Investigating

There seems to be a problem with establishing secure connection to the distribution servers. We need you to provide us with diagnostic information in order to determine, what exactly is the cause of this issue.

We need to get specific events from event log. However, the log that we need is disabled by default, so you need to enable it:

https://msdnshared.blob.core.windows.net/media/TNBlogsFS/BlogFileStorage/blogs_msdn/ntdebugging/WindowsLiveWriter/ExploringandDecodingETWProvidersusingEve_BA9A/clip_image017_thumb.png

Look for this log and use Enable Log context menu (as shown in screenshot above) to enable it. After you are done, you should disable it by clicking Disable Log in context menu (Enable Log item will change into Disable Log, so it should be easy to find).

Event Viewer\Applications and Services Logs\Microsoft\Windows\CAPI2

Now use the guide below to get the necessary events from Event Viewer:

https://blogs.technet.microsoft.com/askds/2011/09/26/advanced-xml-filtering-in-the-windows-event-viewer/

What you want is to create a custom view with this XML (paste this into XML tab of Create Custom View window, make sure Edit query manually is checked):

<QueryList>
  <Query Id="0" Path="Microsoft-Windows-CAPI2/Operational">
    <Select Path="Microsoft-Windows-CAPI2/Operational">*[UserData[CertVerifyCertificateChainPolicy[Certificate[@subjectName='*.map2.ssl.hwcdn.net']]]]</Select>
  </Query>
</QueryList>

then save filtered events into a file using Save All Events in Custom View As... and upload that file here.

Possible cause of this issue is incorrect system time or date, so you can try checking this before retrieving those events.

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