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Support #503

Launcher

Added by Pécsi Ádám about 3 years ago. Updated about 3 years ago.

Status:
Investigating
Priority:
Normal

Description

I downloaded the launcher, entered my username and password, and an error occurs that says "Error has occurred while validating access: not found."

GameLauncher_20160906_151155_2505954.log Magnifier (1021 Bytes) Pécsi Ádám, 09/06/2016 03:12 PM

Névtelen.png (333 KB) Pécsi Ádám, 09/06/2016 03:13 PM

History

#1 Updated by ProkyBrambora (QA Team) about 3 years ago

  • Assignee set to Miroslav Louma

#2 Updated by Miroslav Louma about 3 years ago

  • Status changed from New to Investigating

According to the log file and screenshot you have provided us, the error message is different and should be rather simple to fix.

You need to start the WMI (Windows Management Instrumentation) service. Use the tutorial below to do so:

http://mywindowshub.com/start-stop-disable-services-windows-8-1/

In your case, it is likely that the name of the service is localized (to Hungarian language), so you will need to look more carefully to find that service. You should not touch other services, especially do not stop any service, since that might affect your system negatively.

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