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Support #474

An Error has occurred while finishing launcher update.

Added by Backer whodareswins about 2 years ago. Updated about 2 years ago.

Status:
Investigating
Priority:
Normal

Description

Trying to start game, Installed a couple of months ago and was able to play Beta. Trying to start up again and after selecting launcher (Also selected with admin rights) launcher opens and soon is replaced with the following error, 'An Error has occurred while finishing launcher update.' I have tried opening in folder and though shortcuts. Please help.

Error.JPG (20.8 KB) Backer whodareswins, 08/24/2016 01:01 PM

Error.JPG (20.8 KB) Backer whodareswins, 08/24/2016 01:01 PM

DxDiag.txt Magnifier (70.1 KB) Backer whodareswins, 08/24/2016 01:02 PM

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History

#1 Updated by ProkyBrambora (QA Team) about 2 years ago

  • Assignee set to Miroslav Louma

#2 Updated by Miroslav Louma about 2 years ago

  • Status changed from New to Investigating

This is a known issue in the subsystem of the launcher that handles self-updating. We are currently not sure, what is causing this and that is why we suggest you try following workaround (where you can find more detailed description of the issue):

https://support.kingdomcomerpg.com/issues/361#note-13

#3 Updated by Backer whodareswins about 2 years ago

Miroslav Louma wrote:

This is a known issue in the subsystem of the launcher that handles self-updating. We are currently not sure, what is causing this and that is why we suggest you try following workaround (where you can find more detailed description of the issue):

https://support.kingdomcomerpg.com/issues/361#note-13

Hi Miroslav.
Unfortunately this workaround is still unable to fix this issue for me. Launcher will still return with he following issue. also tried to watch task manager to shut down instances if they appear however i can find no double ups

#4 Updated by Miroslav Louma about 2 years ago

If this workaround does not work for you, it might be possible, there is something else going on. As so, we need to have a look at the log file launcher creates.

The launcher log files are created in system temporary directory (accessible via putting %TEMP% in File Explorer address bar), within subdirectory called GameLauncher (these files are not readable in text editor, so it's pointless to try doing so).

#6 Updated by Miroslav Louma about 2 years ago

Unfortunately, these log files are way too old (July 17-21st), they were made before a new launcher update was released (and thus do not exhibit the issue). Could you please upload the most recent ones, please?

#8 Updated by Miroslav Louma about 2 years ago

  • Assignee changed from Miroslav Louma to Christian Piontek

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