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Support #433

Unable to (re)install the game

Added by Backer saodhar almost 3 years ago. Updated almost 3 years ago.

Status:
Resolved
Priority:
Normal

Description

I've had the game installed and working but then I started receiving message sabout the launcher not being able to locate some "specific file" (no name was specified). Uninstalling the game through launcher caused an error, so I've tried to delete the game folder. I've managed to do that, but the launcher then refused to reinstall the game, tekling me it's installed (but can't be launched). There is no trace of the game left that U cn find - not in the programs list, not in the Application Data or Program Files folders.
I've recently downloaded an updated (I think) lancher from my profice on the KCD site. The launcher informed me that an update is tequired for the gamer and started downloading 6.6 Gbytes of data. As soon as the downloa was complete, it'tried to install the game but displayed an error message telling me "such an account already exists". I've then tried to locate the remaining traces of the game in the registry and removed them manually (there were 3 entries for the search word "Warhorse'. Not the best course of actions, I know. And now I receive an error message telling me that an error occured when checking for the installed game version and that I should contact support. I attach the screenshot of the last message (it's in Russian).

error.png - error message (in Russian) (7.21 KB) Backer saodhar, 07/15/2016 01:37 AM

History

#1 Updated by ProkyBrambora (QA Team) almost 3 years ago

  • Assignee set to Christian Piontek

#2 Updated by Backer ritter_nz almost 3 years ago

I have the exact same issue, no files remain that I can find but launcher says game files are up to date however launcher will not install, uninstall or run the game.

#3 Updated by Christian Piontek almost 3 years ago

  • Assignee changed from Christian Piontek to Miroslav Louma

#4 Updated by Backer saodhar almost 3 years ago

My issue was solved by a Steam key sent to me by Christioan. Game now works totally fine on itself. But I don't know how to set issues' status to "Solved" or "Closed" here.

#5 Updated by Miroslav Louma almost 3 years ago

  • Status changed from New to Resolved

Uninstalling the game through launcher caused an error, so I've tried to delete the game folder. I've managed to do that

I've then tried to locate the remaining traces of the game in the registry and removed them manually (there were 3 entries for the search word "Warhorse'. Not the best course of actions, I know.

Unfortunately, you are right. Trying to manually fix issues with the launcher usually does not end well (unless you know exactly what you are doing).

The original issue is this:

I've had the game installed and working but then I started receiving message sabout the launcher not being able to locate some "specific file" (no name was specified).

However, due to several actions, you have done, it is most likely not possible to determine what exactly caused this.

On the other hand, we are glad that you are able to now play the game.

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