Launcher does nothing
Downloaded on Windows 10 - shows up in downloaded files. Double click to execute... nothing happens. Right click and try to open as administrator, nothing happens. Have tried dl'ing a new copy, same result. What information do you need from me?
#1 Updated by ProkyBrambora (QA Team) over 3 years ago
- Status changed from New to Investigating
This issue seem like there is some problem on your side.
Are you able to start other .exe files or install other software?
Also, do you have any other device on which you could try to download and start the launcher?
#3 Updated by Tomáš Grünwald over 3 years ago
Simon sire404 wrote:
I have the same problem. See attached log.
I had the game installed several months ago. Tried to install the new version, launcher just exits immediately after UAC.
The both logs are complete garbage. But strangely similar...
Hard to tell what happened - what URL You used to download?
#5 Updated by Simon sire404 over 3 years ago
ProkyBrambora (QA Team) wrote:
Do do you have by any chance read only security settings on the folder from which you are trying to start the launcher?
You need to have "read and execute" settings. See attached picture.
I downloaded the official launcher from the user area. Tried several times. Ran launcher in different folders, the temp dir, desktop etc. Verified security settings (read and execute). Since the installer requires administrator rights, this is unlikely the problem however.
#6 Updated by ProkyBrambora (QA Team) over 3 years ago
So to make one thing clear.
You both don have any problem with installation of other software?
I dont really have any reasonable ideas.
make sure you have latest SP for windows
update/reinstall windows installer
do clean boot (https://support.microsoft.com/kb/929135) and try install again
#11 Updated by Miroslav Louma over 3 years ago
Since only sire404 has uploaded log file, I can only say what is wrong in his case. The others might be affected by the same problem, but that cannot be confirmed until they provide their log files.
As for sire404, the problem seems to be with the system itself. It looks like the game has already been installed, just there is no information on installation folder or installed version.
We will update the launcher to give a meaningful message in this case. However, the problem remains. Since we do not know how much data related to game installation is located in Windows Registry, it will be difficult to find a workaround for this issue (and no, simply searching and deleting anything related to Kingdom Come or Warhorse Studios is not going to help).
#14 Updated by Miroslav Louma over 3 years ago
For me its not possible to attach a logfile because when i doubleclick the launcher exe, there is no reaction at all.
I cant have a logfile from a file that doesnt react at all.
Well, that is not correct. Launcher logging subsystem is able to log diagnostic messages even before any window is shown. So, in most cases, there should be a log file for you to upload. When launcher crashes without showing anything (main window or an error message), it is logical that you will not be able to find it in Task Manager (it starts, works for a short while and then crashes).
In rare cases, it is however possible that the launcher is unable to start in the first place. When this happens, no logging can be done (since no actual code of the launcher is executed) and thus no log files will be created. In order to determine, what is preventing from launcher to start, you should provide us with some diagnostic information:
- dxdiag file:
- Windows event log:
#16 Updated by Miroslav Louma over 3 years ago
Unfortunately, that log file you have uploaded is same as sire404 has uploaded. That takes us nowhere, since we do not know, what exactly is failing in your case.
The launcher log files are created in system temporary directory (accessible via putting %TEMP% in File Explorer address bar), within subdirectory called GameLauncher (these files are not readable in text editor, so it's pointless to try doing so).
If you cannot find any files in directory mentioned above (or the directory does not exist), then it means that launcher does not start at all. You should provide us with the diagnostic information mentioned in my previous comment above.