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Support #424

game loads to menu then after about 15sec screen goes black and Computer locks up, have to shut down the computer to recover.

Added by Backer will almost 3 years ago. Updated almost 3 years ago.

Status:
Investigating
Priority:
Normal
Assignee:
-

Description

I can get to the main menu, if I leave the game sit at main menu after 30 secs computer freezes sound goes buzzy and I have to force powerdown the PC to recover, If I select new game the game loads in and after around 30 secs same freeze occurs. Doesnt matter what I do, roll back driver, run as admin, compatability mode, compatability mode with admin, 30 seconds after I get to main menu - Crunch and I have to power down to recover.

DxDiag.txt Magnifier (92.4 KB) Backer will, 07/06/2016 04:31 PM

History

#1 Updated by ProkyBrambora (QA Team) almost 3 years ago

Hello there,
As first thing I will ask, did you try reinstalling the game?

#2 Updated by Backer will almost 3 years ago

No I'd only installed it 10 mins previous so it didnt occur to me to try to reinstall. I'll give that a go asap.

#3 Updated by Backer will almost 3 years ago

no difference, still full cpu lockup requiring hard powerdown to reset

#4 Updated by Backer will almost 3 years ago

i started the game watched the whole intro and waited when it hit the main menu, I didnt touch the KB or mouse.

#5 Updated by ProkyBrambora (QA Team) almost 3 years ago

  • Status changed from New to Investigating

I have consulted our hardware wizard
It doesnt seem simple though. Problem appears to be with your graphic card.

1) Download new drivers for your graphic card, the latest ones, even if they are beta drivers and are not offered to you by the update software by default.
2) if it is possible try another graphic card. We do have some problems with AMD cards.

As the problem does not seem to be on our side, thats about all the help we can offer right now.
A lot of fun with hardware is yet ahead of us.

#6 Updated by Backer will almost 3 years ago

wiped system. reinstalled KCD updated drivers, no change, still crashes

#7 Updated by ProkyBrambora (QA Team) almost 3 years ago

Well only option which remains is trying another card.
Not an easy task, but if you have any friends willing to lent you their cards, that would be really helpful.

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