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Bug #389

My game crashes on startup

Added by Backer metrowarrior over 3 years ago. Updated over 3 years ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Steam or Launcher:
Steam

Description

Hey there,

So I downloaded the alpha access a few months ago and the game crashed on startup everytime. I re-installed it but it still did not work. As soon as I click on the game, it loads the little image then says the game has crashed. I forgot about it and today I downloaded the Beta version from Steam. Now the problem is still there, and it crashes on startup. My system specs are here: http://pastebin.com/jxi1QB4T

Thanks for taking the time to read this.

History

#1 Updated by ProkyBrambora (QA Team) over 3 years ago

  • Status changed from New to Investigating

Hi there,

Its hard to locate the issue from just this description.
If you follow these steps we might be able to help you:

Locate file system.cfg in Your game directory.
Open the file in some plain ASCII text editor. Like notepad. No Word!!!
Add line containing "sys_WER = 2" (without the quotes)
Save the changes
Run the game
Now, when there will be some problem leading to crash, it will close the game quietly instead, and create a file \user_kingdomcome\ce2dump.dmp
if not, it may mean Your windows installation is not typical/complete. Try to download and install https://msdn.microsoft.com/en-us/library/windows/desktop/ms679309(v=vs.85).aspx33

Send the ce2dump.dmp file to - it is too large to be attached here.

We will get back to zou.
THanks

#2 Updated by Backer metrowarrior over 3 years ago

ProkyBrambora (QA Team) wrote:

Hi there,

Its hard to locate the issue from just this description.
If you follow these steps we might be able to help you:

Locate file system.cfg in Your game directory.
Open the file in some plain ASCII text editor. Like notepad. No Word!!!
Add line containing "sys_WER = 2" (without the quotes)
Save the changes
Run the game
Now, when there will be some problem leading to crash, it will close the game quietly instead, and create a file \user_kingdomcome\ce2dump.dmp
if not, it may mean Your windows installation is not typical/complete. Try to download and install https://msdn.microsoft.com/en-us/library/windows/desktop/ms679309(v=vs.85).aspx33

Send the ce2dump.dmp file to - it is too large to be attached here.

We will get back to zou.
THanks

Thank you for responding so quickly. Sadly, it crashed in just the same fashion as before, and I cannot locate the file \user_kingdomcome\ce2dump.dmp. I tried the link you sent me, but it says "We're sorry, the page you requested cannot be found.". Also, I used notepad++ to put in the new line of code, is this okay?

Thanks again.

#4 Updated by Backer metrowarrior over 3 years ago

Backer urquhart wrote:

Link Fix
https://msdn.microsoft.com/en-us/library/windows/desktop/ms679309(v=vs.85).aspx

Thank you for re-sending the link, but I am not very "tech-savy". I don't quite understand what needs to be done. Any help would be greatly appreciated.

#5 Updated by Backer metrowarrior over 3 years ago

My problem has been fixed by Backer urquhart, he was excellent at helping me solve the issue. Thank you so much!

#6 Updated by Backer metrowarrior over 3 years ago

After installing Windows SP1 everything is fine.

#7 Updated by ProkyBrambora (QA Team) over 3 years ago

  • Status changed from Investigating to Resolved

oh, wow
this is great!
Big thanks to Urquhart!

Glad everything works now.

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