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Bug #203

Game does not launch

Added by Backer sirluca over 3 years ago. Updated over 3 years ago.

Status:
Investigating
Priority:
Normal
Steam or Launcher:
Launcher

Description

Hello,

KCD worked on my "old" PC (except of the performance problems)

now i installed some new hardware on my pc and newinstalled windows, now when i start the KCD launcher, and press start game, the KCD image appears shortly, then i get the
popup "KCD has stopped working". everytime.

i copied the data in the popup for you.

Problem signature:
Problem Event Name: APPCRASH
Application Name: KingdomCome.exe
Application Version: 3.8.5.1
Application Timestamp: 56e70deb
Fault Module Name: KingdomCome.exe
Fault Module Version: 3.8.5.1
Fault Module Timestamp: 56e70deb
Exception Code: c0000005
Exception Offset: 0000000000001e14
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3079
Additional Information 1: baf6
Additional Information 2: baf646d79e1db437b4fcf8e88d303314
Additional Information 3: 3200
Additional Information 4: 32007bf6ac298b8e0f13de2f84204f98

PLEASE help, i cant play the game.

sorry for my bad english.

greetings

DxDiag.txt Magnifier (46.5 KB) Backer sirluca, 04/16/2016 10:12 AM

GameLauncher_20160409_232450_9517190.log Magnifier (541 Bytes) Backer sirluca, 05/04/2016 09:49 AM

GameLauncher_20160410_202352_2411045.log Magnifier (925 Bytes) Backer sirluca, 05/04/2016 09:49 AM

GameLauncher_20160410_202406_6259273.log Magnifier (621 Bytes) Backer sirluca, 05/04/2016 09:50 AM

GameLauncher_20160426_180902_6225230.log Magnifier (637 Bytes) Backer sirluca, 05/04/2016 09:50 AM

GameLauncher_20160426_180909_9875332.log Magnifier (477 Bytes) Backer sirluca, 05/04/2016 09:50 AM

GameLauncher_20160426_180927_9487450.log Magnifier (829 Bytes) Backer sirluca, 05/04/2016 09:50 AM

GameLauncher_20160426_180956_4474655.log Magnifier (381 Bytes) Backer sirluca, 05/04/2016 09:50 AM

GameLauncher_20160426_181047_5897346.log Magnifier (4.7 KB) Backer sirluca, 05/04/2016 09:50 AM

GameLauncher_20160426_180910_7475342.log Magnifier (653 Bytes) Backer sirluca, 05/04/2016 09:50 AM

GameLauncher_20160503_222636_8092074.log Magnifier (5.36 KB) Backer sirluca, 05/04/2016 09:50 AM

History

#2 Updated by Tomáš Grünwald over 3 years ago

  • Status changed from New to Investigating

#3 Updated by Backer sirluca over 3 years ago

Thanks for the help, i will try that as soon as i get home.

Probably at saturday.

Thank you and greetings from your neighbour austria

#4 Updated by Backer sirluca over 3 years ago

Hello!

I dont have any file called system.cfg in my game directory. Could that be the problem?

i did attach the dxdiag report to this post.

#5 Updated by Tomáš Grünwald over 3 years ago

  • Assignee set to Miroslav Louma

Backer sirluca wrote:

Hello!

I dont have any file called system.cfg in my game directory. Could that be the problem?

i did attach the dxdiag report to this post.

Hi, I guess it means incomplete installation. Will assign the "launcher guy", if he has any other hint, then complete reinstallation.
Please be patient. I am sorry, it may take some more time, he's very occupied by several other problems with launcher. And at the same time, the only one, who can do anything with it.

#6 Updated by Miroslav Louma over 3 years ago

Hi,

I guess it means incomplete installation.

It seems that Tomáš is right. The system.cfg is missing, so we should investigate possibility of incomplete installation.

To do so, we need to have a look at launcher and installation log files.

The launcher log file is created in system temporary directory (accessible via putting %TEMP% in File Explorer address bar), within subdirectory called GameLauncher. These files are not readable in text editor, so it's pointless to try doing so.

The installation log file is created in system temporary directory as well, the filename looks like this: KCD_Beta_Access_<date_and_time>.log. There could be more log files that look like KCD_Beta_<date_and_time>_000_<something>.log. We need those as well.

Could you please upload them here?

Thanks.

#7 Updated by Backer sirluca over 3 years ago

Thank you for your help.

I will upload these files as soon as i get home, probably at friday/saturday.

Or i will just try to new install the game, because thats faster than your answer, what will probably come at monday.

I will update you guys.

Greetings

#8 Updated by Miroslav Louma over 3 years ago

You definitely can try reinstalling the game. However, before you do that, you should find those log files and put them somewhere safe and then upload them here (or simply upload them here directly).

Even though the issue might go away after reinstalling the game, by having these log files, we should be able pinpoint exact cause of this issue. This could help us make the launcher better.

#9 Updated by Backer sirluca over 3 years ago

Hello, sorry that it took that long.

So. I forgot to upload the log files and dump files before reinstalling, but nevermind because now after reinstall it still doesnt work. Same problem.

I attach these logfiles you asked for. Now i have a system.cfg in my game directory, i tried what you told me with the sys_WER = 2, but i dont get any dump files.

I kinda get frustrated now. Do you have any ideas? While i downloaded the game, my internet connection broke very often, like every 20 minutes, and then the download started from like -5%
so when it was 55% it started back with 50%, you know what i mean? Could that be the problem, that some files do not get downloaded correctly?

I hope the log files can help you.

Greetings

#10 Updated by Miroslav Louma over 3 years ago

I kinda get frustrated now. Do you have any ideas? While i downloaded the game, my internet connection broke very often, like every 20 minutes, and then the download started from like -5%
so when it was 55% it started back with 50%, you know what i mean? Could that be the problem, that some files do not get downloaded correctly?

Yes, it seems like some data got corrupted during download process. If this happens, the file is downloaded again, thus the download/overall progress decreases and progress bar shrinks a bit.

#11 Updated by Christian Piontek over 3 years ago

  • Assignee changed from Miroslav Louma to Christian Piontek

#12 Updated by Backer urquhart over 3 years ago

according to your OS Verison OS Version: 6.1.7600.2.0.0.256.1
Windows SP1 is not installed. Please install Win7 Sp1 x64

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